Refund policy

Our customer service operates from Monday to Friday. Please allow 1-2 business days to receive our response; we strive to reply as soon as possible.

What is the return and exchange policy? We accept exchanges and returns (excluding the cost of the original shipping) on all our products!

We only ask that the following requirements are met:

All returns must be authorized within 10 calendar days after delivery. We recommend trying your items on immediately upon receiving them.

The item(s) must be in their original condition, with all tags and hygiene seals intact.

The item(s) must not have been used, washed, or altered in any way.

Please note that sale items and exchanged items are not eligible for return.

If a product is returned due to unpaid taxes/duties, we will issue a store credit for the value of the product.

Items can only be exchanged a maximum of 2 times.

Are returns free? The shipping cost incurred when returning the item(s) to Fiji Swim for an exchange or refund is not covered and will not be refunded by us.

For refunds, the money will be refunded to your original payment method, minus an operating cost of $10 USD per bikini set. Please note that the shipping cost is non-refundable.

If you opt for a product exchange, a fee of $35 USD will be charged to cover the shipping cost of the new bikini set.

How do I arrange a return? Simply send us an email at fijicorporation@gmail.com to request authorization for your return.

Please note that we cannot be held responsible for any loss or damage during the return process. We recommend using a registered postal service and keeping a record of the tracking details.

Where should I send my exchange/return? We will provide you with the complete return address via email once we have authorized your return after following the required steps.

How long does it take to process my exchange/refund? We strive to process returns as quickly as possible, but we ask for 24-48 hours to process your return.

If you are making an exchange, we will send your new piece(s) immediately and email you.

If you request a refund, we will refund you via PayPal (the same method you used for payment) and send you an email once the process is complete.

What happens if the item I purchased is no longer available? Due to the select nature of our products, it may occur that some exchange requests cannot be processed if the requested item is out of stock. In those cases, a refund will be processed instead.

What happens if my order arrives damaged or there is a defect? While we hope this never happens, if you receive damaged products or find a manufacturing defect, contact us immediately at fijicorporation@gmail.com so we can assist you personally and resolve the issue as quickly as possible.